FAQ

An expanded FAQ for Federal workers can be found here: www.telework.gov.

Employers

How do I know an employee is working when I can’t see them?

This is a very common concern, but don’t worry. An employee’s work speaks for itself, so look at things from a goal-oriented perspective. What counts is that an employee demonstrates effective performance management. Where they work is secondary to the quality of their work.

How does managing teleworkers vary from managing in-office staff?

The same standards should apply to each employee, regardless of their method of working. Some things will change, but tasks and goals should be the same regardless of where an employee is, and all employees should have the same responsibilities and privileges.

Can a telework schedule change an employee’s non-teleworking schedule?

Some teleworkers become accustomed to working earlier or later in the day, so when working in the office they may have difficulty readjusting to the office’s hours. As supervisor, you are still free to set when the teleworking employee is needed in the office, but a little leeway could go a long way.

For Federal workers, training is available from the Office of Personnel Management. There are two courses available, one for employees and the other for managers, and are highly recommended. This training may also benefit private businesses considering telework options.

Telework 101 for Managers and Employees

Employees

What is teleworking?

Teleworking is work done outside of the traditional office environment. Telework should not be confused with work done by employees who travel extensively, which is a different work arrangement entirely.

Am I eligible to telework?

Each government agency and private business has its own policy regarding telework, so contact your telework coordinator or human resources manager to determine your eligibility. The nature of your work, combined with your past work performance and other factors, will play a large role in determining your eligibility to telework.

What should I consider when thinking about teleworking?

It’s important to consider how teleworking will change your productivity and availability. If you cannot maintain the same level of work as you could in the office, it may not be a good idea.

The decision to allow an employee to telework will likely depend on how it benefits the employer. Be prepared to demonstrate how your performance can improve by your working away from the office.

How will teleworking affect childcare or dependent care?

Your job performance while teleworking should be the same as, if not better than, when you work in the office. And though your schedule is more flexible when you telework, it’s important to spend the same amount of time focused on work. If tending to children and other loved ones keeps you from work, it will ultimately turn your teleworking into a counter-productive arrangement.

Remember: Telework is not a substitute for childcare or dependent care.